Technology is advancing in all areas at what seems to be lightening speed. You can buy a new cell phone or tablet, and within a month a new improved version is being released. Medical technology now allows surgery with lasers requiring minimal recovery time. Changes are also occurring in the workplace.
Employers are moving towards utilizing technology to track a host of employee information. The restaurant industry has been collecting data from employees for quite some time. Restaurant Guard, a product originally introduced to help restaurants track employees, orders, and inventory, and be alerted to possible employee theft, has actually resulted in increased revenue to restaurants. Servers know they are being tracked, and thus encourage customers to have an extra drink or get a dessert.
Sociometric Solutions is a new company which advises companies on human dynamics research through the use of sensor-rich employee ID badges. The sociometric ID badges are equipped with two microphones, a location sensor, and an accelerometer. The purpose is to monitor the communication behavior of individuals. Employees elect to have their data collected by Sociometric Solutions. Sociometric Solutions gathers the raw data but only provides aggregate statistics to the employers. The results of one study conducted at Bank of America call centers resulted in the company introducing a shared 15 minute coffee break. This resulted in a 10% increase in call handling productivity, and a 70% decline in employee turnover.
Utilizing digital tools for workplace monitoring can be both good and bad. The overall concern is, what is the “right” level of monitoring and why is it being done? As with any type of new monitoring/tracking technology there are concerns about privacy issues.
Workplace analytics is a new business arena that is making use of technology. The law will have to catch up and address the privacy questions raised by this type of tracking/monitoring technology in the workplace.
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