Workplace "Lessons from Geese"

Years ago, I heard the creative prose “Lessons from Geese” at a fund-raising social event. The speaker identified the author as anonymous. Thanks to the Internet, I have since read credible documentation attributing the lessons to Dr. Robert McNeish, former Associate. Superintendent of Baltimore Public Schools, 1972.

I have often thought of “Lessons from Geese,” especially during the fall of the year. In the Midwest, we have the pleasure of watching the V-shaped flying formation of large flocks of Canadian geese leave Minnesota for their southern winter homes.  Dr. McNeish observed the migratory behavior of geese and penned a beautiful prose on teamwork. It is not a big leap to see how it applies to workplaces.

5 teamwork "Lessons from Geese"

Fact 1: As each goose flaps its wings it creates an “uplift” for the birds that follow. By flying in a “V” formation, the whole flock adds 70% greater flying range than if each bird flew alone.

  • Lesson #1: People who share a common direction and sense of community can get where they are going quicker and easier because they are traveling on the thrust of one another.

Fact 2: When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird immediately in front of it.

  • Lesson #2: If we have as much sense as a goose we stay in formation with those headed where we want to go. We are willing to accept their help and give our help to others.

Fact 3: When the lead goose tires, it rotates back into the formation and another goose flies to the point position.

  • Lesson # 3: It pays to take turns doing the hard tasks and sharing leadership. As with geese, people are inter-dependent on each other’s skills, capabilities and unique arrangements of gifts, talents, and resources.

Fact 4: The geese flying in formation honk to encourage those up front to keep up their speed.

  • Lesson # 4: We need to make sure honking is encouraging. In groups where there is encouragement, the production is much greater. The power of encouragement (to stand by one’s heart or core values and encourage the heart and core of others) is the quality of honking we seek.

Fact 5: When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation or catch up with the flock.

  • Lesson # 5: If we have as much sense as geese, we will stand by each other in difficult times as well as when we are strong.
     

Preventing Issues At Home from Affecting The Workplace

By: BHernandez

Most businesses have employees who bring their own talents, attitude and knowledge to the job. They also bring their personal lives. Even though work life is generally supposed to be separate from home life, we know it isn’t 100% possible. If an employee is up half the night with a sick child, he or she isn’t going to be 100% focused when they come to work the next day. If an employee’s spouse is laid off from a job, the employee is going to be experiencing extra stressors which may affect their work.

Ms. Aoifa O’Donnell, CEO of National EAP Inc in Ronkonoma, NY has written an excellent article about how to prevent personal issues from affecting performance. She states, “Managing overall behavioral and mental health performance disruptors effectively is key to health care cost containment, long-term retention of valuable employees and ultimately, the organization’s overall success.”

I agree with her suggestions:
• Promote a work environment, which effectively manages work/life demands.
• Reduce the social stigma associated with seeking help for behavioral or mental health issues.
• Promote mental health education and substance abuse awareness programs.
• Train managers about early recognition of behavioral health issues and referral for work performance issues.

Employees are the biggest assets and expense of any business. Do what you can to help your employees be better workers and the entire business will benefit in the long run. 
 

NLRB Charges Company With Illegally Firing An Employee Over Facebook Page

Many legal bloggers have wondered about the direction of the post-Bush National Labor Relations Board (NLRB). Speculation began about the time the Senate filibustered President Obama’s nominations, when the President slipped in under the radar with recess appointments of Craig Becker and Mark Pearce.

I think the time for speculation is over in light of the recent decision of the NLRB to file a complaint against American Medical Response of Connecticut, for firing an employee who used Facebook to lambast her supervisor. The case stemmed from an employee who was asked to prepare a response to a customer complaint. The employee, a member of Teamsters, asked for assistance from her union representative. When her supervisor denied her request, she lambasted him on Facebook using vulgarities and referring to her supervisor as a “17,” the company’s abbreviation for a psychiatric patient.

The NLRB has claimed the company’s Facebook policy was “overly broad,” and infringed on the employees right to discuss working conditions with fellow employees. The policy had prohibited employees from making comments about the company on Facebook or other social media sites.

The New York Times reported, “…, the Board faulted another company policy, one prohibiting employees from making “disparaging” or “discriminatory” “comments when discussing the company or the employee’s superiors” and “co-workers.” The charges will be heard by the NLRB at the end of January, 2011.

Common sense and civility appear lost in all of this. Yes, the National Labor Relations Act creates protected speech insuring an employee’s right to discuss wages, working conditions, and unionization. It is not however a bullet-proof blanket protecting anything an employee wants to throw out on social media. The case sounds very fact specific, and may very well result in a mixed decision by the Board finding both protected activity and non-protected misconduct by an employee.  MPR Marketplace reporter Janet Babin reported on the case this week, summarizing a variety of viewpoints including my own.

Speaking vulgarities about your supervisor or questioning his mental capacity through social media is not the same as a private conversation with other employees, and besides the rest of the world doesn’t want to hear it. I have previously blogged about the need for workplace social media policies, and the threat to businesses posed by employee use of social media.

This is definitely a case to watch to see how far the NLRB will try to stretch into micromanaging workplaces. In the mean time, it would be wise to revisit your social media policies to see if the NLRB may come knocking on your door. 
 

Thank You Veterans & Military Service Personnel

Today is Veteran’s Day. I would like to take this opportunity to thank all the individuals currently serving in the various branches of the military and all the veterans who served in the past. We owe you a huge debt of gratitude for your commitment to this Country.

There are many businesses who also want to thank veterans and active duty military personnel for their services.

Some are offering food:
Applebee’s is offering a free entrée.
Boston’s is offering a free entrée.
Outback Steakhouse is offering a free bloomin’ onion and non-alcoholic beverage.
• Chili’s is offering a free entrée from six menu options.
• Texas Roadhouse is offering a free entrée.
Hy-Vee is offering a free breakfast buffet and small beverage.

Other values for veterans and active duty military personnel include:
• 10% discount at Dollar General.
• Free admission to National Parks.
• Select bed & breakfasts and hotels are offering a free night’s stay on Nov. 10.

I would especially like to thank my grandfather, who if he hadn’t served in the Army in WWII, would never have met my grandmother and well, I wouldn’t be here. Thank you for all you do!
 

Election Day - November 2, 2010

Tomorrow is Election Day as I’m sure everyone is well aware based on the campaign advertisements which have been dominating the airwaves and mailboxes lately. The polls open at 7:00 a.m. and close at 8:00 p.m. So, how should employers handle it when employees want to vote during the work day?

In past elections, Minnesota employers only had to allow an employee, who was eligible to vote, to be absent from work for the purpose of voting during the morning of Election Day. That is no longer the case.  Effective April 2, 2010, in Minnesota, every employee who is eligible to vote in an election has the right to be absent from work for the time necessary to appear at the employee's polling place, cast a ballot, and return to work on the day of the election, without penalty or deduction from salary or wages because of the absence. An employer or other person may not interfere with this right. Minn. Stat. § 204C.04. Employers who violate Minn. Stat. § 204C.04 can be charged with a misdemeanor.

Minnesota employers remember to allow your employees the right to exercise their civic duty to vote in tomorrow’s election. I know I will be getting my little red "I vote" sticker first thing in the morning.